Question 1

Kharidi hui eBook kahan se download karein?

Accepted Answer

Login karke My Account → Dashboard → My Library kholo. Har book ke saamne Download button hai. Ek product mein kai files ho sakti hain, sab wahin dikhengi.

Question 2

Download link "expire" ya "galat hai" bata raha hai

Accepted Answer

Security ke liye har download link sirf 5 minute chalta hai aur sirf aapke account par khulta hai. Library mein jaakar Download dobara dabao, naya link turant ban jayega.

Kisi ko link bhejoge to unke liye kaam nahi karega.

Question 3

PDF mobile mein nahi khul rahi

Accepted Answer

Phone mein Google Drive PDF Viewer ya Adobe Acrobat Reader install karo. Download ke baad file Files → Downloads mein milegi. Chrome mein download complete hone par "Open" dabane se bhi khul jaati hai.

Agar file "corrupt" bataye to download poora hone do (Wi-Fi par try karo) aur dobara kholo.

Question 4

"Download limit khatam" likha aa raha hai

Accepted Answer

Kuch books par download ki limit hoti hai taaki PDF galat haathon mein na jaye. Limit badhwani ho to neeche se ticket banao, apna order number likh kar. Hum check karke badha denge.

Question 5

Kya PDF print kar sakte hain?

Accepted Answer

Haan, apne personal padhai ke liye print kar sakte ho. PDF ko aage bechna ya share karna mana hai.

Question 6

Paisa kat gaya par book nahi mili

Accepted Answer

Zyadatar case mein payment confirm hone mein 2-5 minute lagte hain. Page refresh karke My Library dekho.

10 minute baad bhi na mile to ticket banao aur payment ka screenshot + UTR / Transaction ID daalo. Hum turant access de denge.

Question 7

UPI se pay kiya, "verifying" dikha raha hai

Accepted Answer

Manual UPI payment hamari team check karti hai, isme kuch ghante lag sakte hain (raat mein subah tak). Aapne UTR sahi daala hai to chinta mat karo, verify hote hi Library mein book aa jayegi.

Question 8

Payment fail ho gaya, kya paisa wapas aayega?

Accepted Answer

Fail payment ka paisa bank khud 5-7 working days mein wapas kar deta hai. Agar 7 din baad bhi na aaye to bank statement ke saath ticket banao.

Question 9

Coupon code kaam nahi kar raha

Accepted Answer

Coupon ki expiry, minimum order amount aur use limit check karo. Code bina space ke daalo. Phir bhi na chale to code ka naam likh kar ticket banao.

Question 10

Invoice / receipt chahiye

Accepted Answer

Order details ke saath ticket banao, hum receipt bhej denge.

Question 11

Pehle kharidi book naye website par kahan hai?

Accepted Answer

Purani website ke saare orders naye system mein aa gaye hain. Usi email se login karo jisse kharida tha, book My Library mein milegi.

Question 12

Galat / dusre email se kharid liya

Accepted Answer

Ticket banao aur likho ki kis email se kharida tha, saath mein payment screenshot. Hum book aapke current account mein shift kar denge.

Question 13

Paid notes / content locked dikh raha hai

Accepted Answer

Ye content kuch eBooks ke saath milta hai. Agar aapne related eBook kharidi hai to usi account se login karo. Phir bhi locked ho to ticket banao.

Question 14

Password bhool gaye

Accepted Answer

Login page par Forgot Password dabao, ya Continue with Google se login karo (agar Gmail se kharida tha).

Question 15

Purana password kaam karega?

Accepted Answer

Haan, purani website ka password naye website par bhi chalta hai. Na chale to Google se login karo ya ticket banao.

Question 16

Email ya mobile number badalna hai

Accepted Answer

Ticket banao aur naya email / mobile likho. Security ke liye hum aapse purchase ki ek detail confirm karenge.

Question 17

Book ka naya update kaise milega?

Accepted Answer

Hum book update karte hain to Library mein wahi download button naya version deta hai. Dobara kharidne ki zaroorat nahi.

Question 18

Book mein koi galti mili

Accepted Answer

Page number aur galti ka screenshot ke saath ticket banao. Hum agle update mein theek kar denge, aapka shukriya!

Question 19

Mere exam ke liye kaunsi book best hai?

Accepted Answer

Har book ke page par Check Demo se andar ka content dekh sakte ho. Phir bhi confuse ho to exam ka naam likh kar ticket banao, hum suggest karenge.

Question 20

Refund milega?

Accepted Answer

eBook digital product hai, isliye download hone ke baad refund nahi hota. Agar payment do baar kat gaya ho to extra wala pura refund hoga.

Question 21

Galat book kharid li

Accepted Answer

Agar abhi tak download nahi ki to ticket banao, hum same price ki sahi book se exchange kar denge.

Hum aapki kaise madad karein?

Download problem

Payment issue

Purani kharidi / access

Login / account

Book / content sawal

Refund / exchange

Abhi bhi madad chahiye?